In the broadest sense, every retailer is striving to enhance the customer experience. This ever-increasing challenge has been exacerbated by a multi-generational consumer, shopping in an ultra-competitive, omni-channel world. As marketing, merchandising and operations work on creating an enhanced customer experience, the role of Merchandising Services, has garnered attention. How does this organization impact the customer experience? And, how should it interact with the core retail functions and the suppliers?

Traditionally, Merchandising Services has focused on the merchandising of products. Today, leading retailers are transforming this organization to deliver innovative store design, merchandising speed and productivity to create a loyalty-building customer experience.

TPG helped us develop a strategy and end-to-end merchandising process that delivered a superior customer experience.

SVP Merchandising – Leading Global Retailer

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TPG Advantage

At TPG, we provide relevant merchandising services expertise and experience. Our team of professionals is committed to providing our clients with the following:

• Accurate and thorough understanding of the client’s current and desired customer experience
• Holistic design and implementation of the role, processes and capabilities of Merchandising Services within the retail enterprise
• Sustainable, material success, ultimately, enhancing the customer experience, profitably

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