In the broadest sense, every retailer are striving to enhance the customer experience. This ever-increasing challenge has been exacerbated by a multi-generational consumer, shopping in an ultra competitive, omni-channel world. As marketing, merchandising and operations work on creating an enhanced customer experience, the role of merchandising services, has garnered attention. How does this organization impact the customer experience? And, how should it interact with the core retail functions and the suppliers?
Traditionally, merchandising services has contributed to the sale of products (and o the customer experience) through store design, visual merchandising, remodels and in-store merchandising. However, leading retailers are transforming this organization to deliver innovative merchandising, executional speed and efficiency to create a seamless customer experience.
How We Help Clients
TPG transforms Merchandising Services
At TPG, we provide leading-edge expertise combined with real world experience. Our team works effectively with clients to:
- Deeply understand the current and desired omni customer experience
- Design and implement the role, processes and capabilities of Merchandising Services
- Insure sustainable success in the most efficient and effective manner