Case Study: Enhancing Workforce Learning and Development

Case Study: Enhancing Workforce Learning and Development


Client Description

Global Retailer


Retailer required a more agile and innovative way to develop the 1M + employees in its workforce.


Redefine, reorganize and re-staff its internal university.

TPG Approach

  • TPG started by defining the structure, including the roles, responsibilities and competency requirements of the jobs in the new organization.
  • Next, TPG designed the assessments and other tools for staffing the new roles.
  • Finally, TPG managed the entire assessment and selection process, including participating as interview panelists, overseeing panel discussion on candidate performance, and facilitating the selection decision meetings.


  • Redesign and re-staffing resulted in a more responsive and up-to-date university platform.


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