A prominent pet care retailer, facing competition and investor pressure, sought The Partnering Group’s (TPG) guidance for a turnaround strategy. TPG proposed adopting Category Business Planning practices, restructuring the organization to align with consumer interactions, and focusing on a newly defined target shopper. 

With TPG’s expertise, the retailer implemented robust strategies, forming cross-functional teams with selected suppliers that boosted sales, profits, and loyalty. TPG also introduced optimized practices in procurement, marketing, and customer service, emphasizing unique professional services. As a result, the retailer saw significant financial growth, with shareholder value rising from $2.00 to over $25.00 per share in two years.