Optimizing eFulfillment to sustainably deliver eCommerce capacity and in-store labor savings
Case Study
Author: Peter Strong | 5 minute read
The Opportunity
A top regional grocer’s labor cost per order and time to pick was driving down profitability and capping the number of time slot available due to labor capacity and costs.
The Approach
TPG led an eFulfillment assessment including performance, labor utilization, tech stack, and in-store operation processes.
- In-Store Assessments (12) across chain of high-medium-low volume stores
- Developed ‘Quick Wins’ and ‘Strategic Initiatives’ to drive efficiency to maximize labor and increase slot capacity
- Developed an 18-month roadmap to implement
The Outcome
~$23M Annual Labor Savings
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- Identified a size of opportunity of ~$23M in annual labor savings
- Supported business case for new tech & validated growth/slot ambition
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