Organization Transformation

Complex organizations with smaller or space-constrained locations face challenges in optimizing staffing. The Winning Formula initiative identifies best practices to consolidate roles and right-size employee responsibilities in lower-volume locations. Key steps include defining hybrid roles, developing clear job descriptions with specific responsibilities, and selecting pilot locations for implementation. KPIs are established to measure the performance and impact of these new roles. Outcomes include detailed job descriptions, recommended pilot locations, and performance metrics for evaluation.

Complex organizations with multiple locations, such as retailers and service providers, face pressure to use data to enhance profitability. Winning Formula helps by analyzing diverse data sources, clustering locations, and identifying success drivers. This process involves developing benchmarks, staffing models, and dashboards to support leaders. Recommendations focus on optimizing performance by adopting practices from high-performing locations, leading to significant improvements: $640MM in revenue, $570MM in profit potential, and a 12.7% increase in EBITDA at 1,700 locations.

A retailer undertook a significant organizational transformation to enhance operational discipline, reduce costs, and refocus resources on core growth. TPG facilitated the process through diagnostics, benchmarking, and proposing a more efficient organizational structure, ultimately recommending a 30% FTE reduction. The client implemented 91 FTE reductions (23% of the workforce) and adopted the majority of TPG’s proposals. TPG also provided ongoing support for implementation and transition.