Title

Assessment, Design and Implementation Recommendations of a new Global Quality Assurance organization based on Total Quality Management best practices

Client Description

Mid-cap manufacturer and distributor of sporting goods to North America and Europe.

Background

The client requested TPG a complete and comprehensive end-to-end evaluation of their processes, roles and structures in central, regional and vendor locations with recommended changes to their new Global Quality Assurance department based on best practices in Total Quality Management.

Objectives

To activate quality assurance and quality control processes and infrastructure from product creation through manufacturing to drive continuous improvement to World Class product quality as a competitive advantage.

TPG Approach

TPG completed 50+ interviews and an opportunity analysis relative to TQM and industry-specific organizational best practices that spanned US, Canada, China, Taiwan, and Thailand vendor locations. From the gathered insights, and an additional competency survey, TPG provided a numerous recommendations designed to bring the the total organization up to best practice levels over a 3 years span.

Impact/Results

All project objectives were either met or exceeded. The implementation of ALL recommendations is in progress.